Call Center Supervisor

Company: Ovation Networks Inc
Location: Cedar Rapids
Posted on: January 24, 2025

Job Description:

Ovation Networks, Inc., a recognized leader in public access internet technology, is seeking a dynamic and results-driven Call Center Supervisor to lead our Technical Call Center. We are looking for a talented professional with strong leadership skills, a proven track record in call center management, and a passion for driving team success.
As a Call Center Supervisor, you will be responsible for overseeing daily operations, ensuring optimal team performance, and implementing effective processes to achieve service excellence. Ideal candidates will have excellent communication, management, and training skills, with a strong focus on people development and procedural consistency.

What We Offer:

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• Competitive health, dental, and vision insurance.
  
• 401k with company match
  
  
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  • A supportive environment that fosters career growth and development.
    
    
    Key Responsibilities:
    
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    • Supervise and manage the day-to-day operations of the Technical Call Center.
      
    • Lead, motivate, and develop a high-performing team to consistently meet and exceed performance goals.
      
    • Ensure adherence to best practices, company policies, and operational procedures.
      
    • Provide exceptional customer service by maintaining high-quality standards in call handling.
      
      
      Qualifications:
      
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      • Minimum of 3 years of experience in Call Center or Management roles.
        
      • Technical call center experience is preferred.
        
      • Proven ability to meet and exceed call center performance targets.
        
      • Strong passion for continuous learning and professional growth.
        
      • Self-motivated with exceptional time management and organizational skills.
        
        
        If you are ready to make an impact and join a cutting-edge company, send your cover letter and resume via email by clicking apply now.
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Keywords: Ovation Networks Inc, Waterloo , Call Center Supervisor, Other , Cedar Rapids, Iowa