Customer Experience Lead - Sportsbook
Company: VirtualVocations
Location: Cedar Rapids
Posted on: November 14, 2024
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Job Description:
A company is looking for a Customer Experience Lead - Sportsbook
to manage a team and enhance customer experiences.
Key Responsibilities
Manage support queues to meet expected KPIs
Evaluate processes and suggest improvements for operations and
service
Provide coaching and feedback to team members to achieve goals
Required Qualifications
Extreme passion for improving customer experience
Strong leadership skills with experience in coaching a team
Ability to manage multiple tasks and prioritize effectively
Bachelor's degree or equivalent work experience
Intermediate PC skills with knowledge of spreadsheets and
reports
Keywords: VirtualVocations, Waterloo , Customer Experience Lead - Sportsbook, Other , Cedar Rapids, Iowa
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