Family Support Specialist - Eyerly Ball
Company: UnityPoint Health
Location: Des Moines
Posted on: November 14, 2024
Job Description:
OverviewThe Family Peer Support Specialist (FPSS) is responsible
for providing support services and serving as a client advocate,
while empowering families to find their own voice. The FPSS has the
opportunity to positively impact families through support and
education. The FPSS performs a wide range of tasks to assist
families / clients in their own journey through the mental health
system, role model good communication skills and share their own
experineces in a positive manner. The FPSS will serve as a member
of the Eyerly Ball team and provide support and consultation to
encourage and model positive behaviors with clients and families in
the CCBHS catchment area. Provide a variety of services, ranging
from the teaching of skills to delivery of services to providing
individual and group support focused on outreach and engagement.
Will develop effective working relations and cooperate with all
Eyerly Ball departments throughout the entire coordination process.
This role is critical to ensure continuous improvement in client
care, communication, and satisfaction. Why UnityPoint Health?
Commitment to our Team - For the
third consecutive year, we're proud to be recognized as a Top 150
Place to Work in Healthcare by Becker's Healthcare for our
commitment to our team members.Culture - At UnityPoint Health, you
Come for a fulfilling career and experience a culture guided by
uncompromising values and unwavering belief in doing what's right
for the people we serve.Benefits - Our competitive Total Rewards
program offers benefits options that align with your needs and
priorities, no matter what life stage you're in.Diversity, Equity
and Inclusion Commitment - We're committed to ensuring you have a
voice that is heard regardless of role, race, gender, religion, or
sexual orientation.Development - We believe equipping you with
support and development opportunities is an essential part of
delivering a remarkable employment experience.Community Involvement
- Be an essential part of our core purpose-to improve the health of
the people and communities we serve. Visit to hear more from our
team members about why UnityPoint Health is a great place to
work.ResponsibilitiesCare Coordination:* Follow up monitoring*
Attending joint staffing treatment meetings* Support coordination
of care with primary care providers and specialist Comprehensive
transitional care:* Engage clients and families as an alternative
to emergency room or hospital care* Participate in development of
crisis plans* Monitor for potential crisis escalation / need for
intervention* Follow up phone calls and face to face visits with
client / families after discharge from the emergency room or
hospitalIndividual and Family support services:* Help clients
overcome barriers to services which include, but are not limited to
anxiety, financial deficits, transportation issues, health
limitations, etc.* Providing assistance to clients in accessing
needed self-help and peer/ family support services* Advocacy for
clients and families* Family support services for clients and their
families* Assisting clients and families to identify and develop
social support networks* Support Medicaid adherence efforts, as
needed* Identifying community resources that will help clients and
their families reduce barriers to their highest level of health and
success * Linkage and support for community resources, insurance
assistance, waiver services* Connection to peer advocacy groups,
family supports networks, wellness center, NAMI, and family
programs. QualificationsEducation: High School Diploma required.
Experience: Experience as a parent or primary caregiver of a child
with an emotional, behavioral or mental health need OR individual
with experience with a friend or family member who has symptoms of
a mental health condition. Experience navigating child serving
mental and behavioral health systems. License(s)/Certification(s):
Have completed or will complete a state sanctioned Family Peer
Support Specialist training and passed competency exam based on
training. Possess a valid driver's license, and a good driving
record.Knowledge/Skills/Abilities: Coordination - Adjusting actions
in relation to others' actions. Monitoring - Monitoring/Assessing
performance of yourself, other individuals, or organizations to
make improvements or take corrective action. Critical Thinking -
Using logic and reasoning to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches to problems.
Active Listening - Giving full attention to what other people are
saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate
times. Writing - Communicating effectively in writing as
appropriate for the needs of the audience. Time Management -
Managing one's own time and the time of others. Social
Perceptiveness - Being aware of others' reactions and understanding
why they react as they do. Customer and Personal Service -
Knowledge of principles and processes for providing customer and
personal services. This includes customer needs assessment, meeting
quality standards for services, and evaluation of customer
satisfaction.Other: Reliable transportation Basic Computer Skills
- Area of Interest: Behavioral Health Services;
- FTE/Hours per pay period: 1.0;
- Department: Cert Comm Beh Hlth Clinc Grant;
- Shift: Monday-Friday 8-430;
- Job ID: 155395;
Keywords: UnityPoint Health, Waterloo , Family Support Specialist - Eyerly Ball, Other , Des Moines, Iowa
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