CompTIA A+ Service Desk Analyst

Company: VirtualVocations
Location: Des Moines
Posted on: February 1, 2025

Job Description:

A company is looking for a Level 1 Service Desk Analyst to provide IT support remotely.

Key Responsibilities

Provide white-glove End User Service Desk Support via phone, email, and chat
Manage incidents and requests within ticketing systems like ServiceNow, Freshservice, or Zendesk
Perform remote hardware support and resolve software-related issues

Required Qualifications

CompTIA A+ certification
Experience supporting Microsoft 365, Windows 10, and Active Directory
1+ year Mac OS experience
2-3 years of progressive experience in a Technical Support role
College or technology school degree preferred

Keywords: VirtualVocations, Waterloo , CompTIA A+ Service Desk Analyst, Professions , Des Moines, Iowa

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