Bilingual Call Center Representative

Company: VirtualVocations
Location: Cedar Rapids
Posted on: November 7, 2024

Job Description:

A company is looking for a Bilingual Call Center Representative to assist members with healthcare needs.

Key Responsibilities

Address incoming inquiries from members via phone, digital, or written communication
Record details of inquiries, escalate unresolved issues, and maintain performance metrics
Provide comprehensive service for various issues, including ordering medical equipment and handling grievances

Required Qualifications and Training

Must reside in Puerto Rico
Bilingual in Spanish and English, fluent in reading, writing, and speaking
Minimum two years of customer service experience required
Proficiency with Microsoft Office applications, especially Outlook and Teams
Must complete training scheduled from January 6, 2025, with perfect attendance during the initial 120 days

Keywords: VirtualVocations, Waterloo , Bilingual Call Center Representative, Other , Cedar Rapids, Iowa

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