Enterprise Care Manager
Company: VirtualVocations
Location: Des Moines
Posted on: February 1, 2025
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Job Description:
A company is looking for a Manager, Enterprise Care to lead
their Enterprise Care operations.
Key Responsibilities
Lead Technical Account Managers and Enterprise Support teams to
deliver exceptional customer care
Oversee all customer support channels ensuring timely resolution of
inquiries
Drive employee career development and optimize team performance
using Care KPIs
Required Qualifications
3+ years of experience managing a customer-facing team with an
Enterprise Customer Base
Strong emotional intelligence and ability to empathize with team
challenges
Extremely process-oriented and resourceful in evolving operational
practices
Experience in change management and adapting to shifting
priorities
Mission-driven mindset with a focus on customer success
Keywords: VirtualVocations, Waterloo , Enterprise Care Manager, Executive , Des Moines, Iowa
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