Technical Support Analyst

Location: Des Moines
Posted on: November 5, 2024

Job Description:

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide a primary resource for business applications support; includes changes to user account information, resetting passwords, security updates, hardware inventory, hardware disposition, network backups and mobile devices.
Provide systems analysis techniques and procedures for all organizations business applications including Card Access.
Assist in the testing, analysis, modification and maintenance of business applications.
Modify and apply operating system updates to all workstations, notebooks and servers as needed. Install and configure new hardware/software, including consulting with users to determine hardware, software or system functional specifications.
 
Qualifications to perform this job successfully:

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• An individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

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• Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to three years of related experience and/or training; or equivalent combination of education and experience.

Language Skills:

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• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

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• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Certificates, Licenses, Registrations:
• Must maintain a valid Iowa Driver's license and personal liability insurance on your vehicle in the amounts prescribed by law.

Other Qualifications:

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• Knowledge of/and or experience working with RDMS, Microsoft Exchange, Microsoft SharePoint and .net preferred.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, crawl, climb a ladder. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Computer Skills:

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• To perform this job successfully, an individual should have knowledge of and/or experience with the following: help desk, application support, mobile device management, general TCP/IP concepts, and working knowledge of wireless

 
Competencies:

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• To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions. Multitasking ability.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Listens to others without interrupting. Gets along well with others.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Ability to work in team and individual setting.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
• Quantity - Meets productivity standards; Works quickly.
• Adaptability - Adapts to changes in the work environment.

Keywords: , Waterloo , Technical Support Analyst, IT / Software / Systems , Des Moines, Iowa